Frequently Asked Questions
Products
Are the medications in your list brand name pills?
All the medications one can see in our product lists are generic.
What does the term "generic" mean? Do generic medications produce the same effect that the brand name medicines do?
The difference between a brand name medicine and a generic one is in the name, shape, color and in the price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent, this is why manufacturers of generic medications can legally produce the so-called "generics". They are the same chemically and since the active ingredient is identical, they have the same medical effect. Thus buying a generic medication one pays less but gets the very same result.But we ought to mention that only once you follow all the instructions of your health care provider you get the intended effect.
Why are generic medicines so cheap?
Unlike generic drugs, a large part of the costs incurred by original manufacturers of brand name drugs are for research and development and advertising. The expense of obtaining FDA approval alone in the U.S. is enormous. Manufacturers of generic drugs do not have to absorb or recover these costs. Consequently, significant cost savings can be passed along to you.
Your pills do not look like the brand name medication. The pills I have received have a different name printed on them. Why?
As we have already mentioned that no manufacturer can take out a patent for a chemical agent. Thus generics can have the exactly same active ingredients as the brand pills. However, names and appearance (shape and color) of medications can be and are always patented and should be treated as the intellectual property. Thus using the name and the shape of the brand pills a manufacturer producing generic medications will be accused of the copyright infringement. This is why generic pills look different, they are of a different color and have a different shape if compared to a brand name pill.
How can I be sure in the quality of the pills you offer?
High quality of the medications we offer is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked. The medications are manufactured in India by an Indian state licensed, Indian FDA approved company.
What is the shelf life of the pills?
The expiry date is mentioned on each blister. It is different for different batches. The shelf life is 2 years from the date of manufacture and would differ from batch to batch depending on when they were manufactured.
How to Order
Should I have a prescription to order from you?
Some products available in our pharmacy require a valid prescription. If the law of your country or territory requires you to obtain prescription for any of the products which you plan to purchase you will be asked by our customer support representative to send it after you complete the order.
Please be informed that we require a valid prescription for your order.
You should fax it to 
or send a scan copy to the email 
.
Please be advised that in case you don't provide a valid prescription within a three-day period your order will not be processed.
We strongly recommend you to consult your physician, prior to ordering, to be sure that the medicine you are about to order, is the one you need.
What should I do to order from you?
NOTE: We only accept orders placed on the website. We do not accept orders over the phone or by e-mail messaging.
If you wish to order a product from us you are to do the following:
- Choose the product you want to purchase by clicking "Buy now" button
- Choose the amount of product you wish to buy
- Click "Checkout"
- Fill in the order information required
- Check all the fields, product quantity and press the "Submit transaction" button
- If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the e-mail address you specify. This message is very important, in case you do not receive it within 10 minutes, let us know and we will resend it. This message can be downloaded from your account section.
What payment methods do you have?
We have the following payment methods:
- Payment by a credit card
When will you actually post the charge?
The order procedure is executed in the following way:
- As soon as you fill in the form at the checkout page and press the "Submit" button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged.
- As soon as the payment is authorized, your order is approved and processed.
Is it secure to give my credit card information at your site?
We take the security of our customers seriously and thus we take reasonable steps to protect your information. For submitting the order you are redirected to the secure order page. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers window, this shows that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our credit card processing company. Please remember that a secure page begins with "https:" while insecure ones begin with "http:" without the "s" at the end.
Do you have any discount system?
Yes, we do. Please, check it out here.
Shipping
Do you ship to my area?
The orders are shipped to almost all countries of the world, for the exception of some countries in Asia.
Where the pills are sent from?
The medications are manufactured in India, thus the orders are processed and sent out from there.What packages do you use? Will I have to sign for the shipment?
Your privacy is very important for us. Your order will be sent in a discrete envelope that will be left in your mail box. You will not have to sign for it in case the order is sent by Standard Mail.
Will my order be shipped the same day I purchase?
The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 days.
What are the shipping methods? When can I expect the delivery?
Currently we offer two shipping methods:
- Express International Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
- Standard International Airmail: the packages sent by this postal service can NOT be tracked.
| Shipping Option | Rates | Delivery | Tracking |
|---|---|---|---|
| Express International Mail * | $29.95 | 5-9 days | yes |
| Standard International Airmail | $9.95 | 10-21 days | no |
* We will not be able to send your order by Express International Mail if you specify a mail forwarding address (e.g. PO box, General delivery, Poste restante, UPS store, APO/FPO), hotel or educational facility in your shipping address or if you give us a wrong telephone number.
Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases, but cannot be guaranteed due to the probability of force majeure events described below.
Please, note that our company is not liable for extended delays due to the customs inspections of international mail.
Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.
What are the shipping rates?
The shipping rates may vary depending on the shipping option you choose, country of destination, and the amount of products you order. To find out the shipping cost, add desired products to shopping cart, and proceed to checkout.
Can my order be delayed at customs?
If this happen, you'll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
Managing Orders
How can I check the status of my order?
There are 2 options to do that:
- to contact our support team (Contact Us)
- to check the status from the web site (Account)
Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section. To enter your account section you need to insert the order number, your e-mail address and the verification code (the digits in the box next to the "Verification code" field).
In case your order was sent by a Express International Mail, the tracking number can also be obtained from the same page.
The order has not been sent out yet. I need to change the shipping details. What should I do?
In your account section you can leave us a message to change the shipping information.
I need to cancel the order. Please, advise.
Please check our Reimbursements and Returns Policy.
Business Opportunities
Want to become our supplier and offer new products?
We will be glad to consider your proposal. Please send the details to our e-mail address. Please, be informed that the products you offer should comply with the quality requirements and should come with the quality certificates.
